SMOKING

Estimated delivery time:  time 3 to 10 working days*  

*Please keep in mind that delivery times are approximations. Delays can occur due to factors like payment authorization, stock availability, promotion or holiday season

Free delivery across Europe on orders over €90 (€40 in Italy, Germany, Austria, and France). Shipping costs for orders under these amounts vary by country, from €3.95 to €55 (see FAQ for details).

Scalpers offers a return and exchange policy with different timeframes depending on the country of delivery.

The return period is set for 30 calendar days from the date when you receive your order.

To initiate a return, customers can start the process by clicking on the returns page

To request a return or exchange, please access your customer panel and follow the steps provided.

Return and exchange conditions may vary depending on the country. For more information, please check our FAQs.

For further assistance or inquiries, please contact us at: hola@scalperscompany.com 

REFUND

Returned orders will be processed within approximately 1-3 business days from the reception.

Refunds will be credited back to the original customer's form of payment within 2 to 5 business days.

EXCHANGE

If you have requested a different size or are exchanging faulty items, as soon as the package arrives at our logistics centre, we will arrange delivery of your replacement order.

If there is no stock available for an exchange, we will arrange a refund.