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Scalpers provides customers with the flexibility to have their orders delivered to their desired private address or pick up point

This options are chosen during the checkout process

3 - 10 business days*

*Please keep in mind that delivery times are approximations. Delays can occur due to factors like payment authorization, stock availability, promotion or holiday season.

Free delivery across Europe on orders over €90 (€40 for Italy, Germany, Austria and France).

For orders under €40 only for Zone 0:Zone 0: 3,95€, Italy, Germany and France.

For orders under €90, the cost will be:

Zone 1: 12€

Denmark, Finland, Sweden, Greece, Ireland and Slovakia

Zone 2: 25€

Gibraltar, Jersey, Liechtenstein, Norway, San Marino and Switzerland

Zone 3: 40€

Slovenia, Hungary, Poland, Czech Republic, Estonia, Latvia, Lithuania, Malta and Cyprus

Zone 4: 55€

Rest of Europe

Free delivery across Europe on orders over €90 (€40 for Italy, Germany, Austria and France).


Please note that shipments to countries outside the CEE may be subject to customs handling fees or import duties.

These charges are not covered by our company and must be borne by the customer.

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Scalpers offers a return and exchange policy with different timeframes depending on the country of delivery.

The return period for orders placed from November 14th will be until December 31st.

All returns must be processed through our returns portal: returns

The portal will automatically provide the correct return instructions based on the customer’s shipping address.

Returns are FREE for orders from France, Germany, Austria, and Italy. 
Rest of Europe customers must arrange the return at their own expense

To ensure eligibility, products have to be unused, in excellent condition, in their original packaging and with the label intact.

Note that underwear, socks and gift cards are non-returnable

It is important to note that the company reserves the right to reject any item that goes against this criteria

To initiate a return, customers can start the process by clicking on the returns page

The sender is solely responsible for covering the costs and risks associated with the return of the products

REFUND

Returned orders will be processed within approximately 1-3 business days from the reception.

Refunds will be credited back to the original customer's form of payment within 2 to 5 business days.

EXCHANGE

If you have requested a different size or are exchanging faulty items, as soon as the package arrives at our logistics centre, we will arrange delivery of your replacement order.

If there is no stock available for an exchange, we will arrange a refund.

Which items cannot be returned?

• Customisable items: personalised garments.
• Tailoring items: garments that have been altered or adjusted.
• Underwear: boxers and socks without the security seal.
• Gift cards that have been used at any point.
• Items that do not retain both their inner and outer tags.

What happens if I accidentally return an item I didn’t buy from Scalpers?

If you send an item to our returns warehouse that was not purchased through our website, it will be handed back to the carrier and we will completely lose track of it. Scalpers is not responsible for returns of products that do not belong to our brand.

Scalpers accepts the following credit/debit cards: Visa, Mastercard, American Express, Maestro, UnionPay, Klarma, Apple Pay, Google Pay and Shop Pa

I have placed an order and I have been charged twice, what should I do?

Occasionally, the bank generates a withholding amount for the order and it is reflected in your account as a
double charge. Actually, it is only a retention that will disappear after 24/48 hours. Double check you have not placed 2 orders, as in this case you will have to cancel one of them via our form.