Log in to your account / My Orders, where you’ll be able to check the preparation status and track your order in real time. If your order has already been prepared but doesn’t have tracking yet, it means the shipping carrier still needs to process it. You’ll be able to see the tracking information in the next few days.

If your order has been prepared for more than 72 hours and you haven’t received any tracking information, please contact us so we can provide you with more details.

For logistical reasons, items from the same order may be shipped from different warehouses. If your order includes multiple shipments, you’ll see the following message when checking your order in your account:

“The items in your order will be shipped from different warehouses and you’ll receive them in separate packages.”

You’ll also be able to see the status of each shipment and which item is included in each one.

If your order hasn’t been prepared yet, we recommend contacting us through the form on our website and selecting the reason “cancel my order or correct delivery address” so we can check whether there’s still time to cancel it.

If this isn’t possible, once you receive it, you’ll be able to return it here.

If you entered an incorrect shipping address and your order hasn’t been prepared yet, you can send us your request through the form on our website.

View your account to see your order status

Scalpers provides customers with the flexibility to have their orders delivered to their desired private address.

Germany, France, Italy, and Austria have a shipping timeframe of 24 to 48 business hours*.

The rest of Europe has an estimated delivery time of 3 to 10 days*.

*Please keep in mind that delivery times are approximations. Delays can occur due to factors like payment authorization, stock availability, promotion or holiday season.

Free delivery across Europe on orders over €90

or over €40 for Italy, Germany, Austria and France.

For orders under €40, Zone 0 only:

Zone 0: €3.95

Italy, Germany, Austria and France

For orders under €90, the shipping costs are:

Zone 1: €12

Denmark, Finland, Sweden, Greece, Ireland and Slovakia

Zone 2: €25

Gibraltar, Jersey, Liechtenstein, Norway, San Marino, Poland and Switzerland

Zone 3: €40

Slovenia, Hungary, Czech Republic, Estonia, Latvia, Lithuania, Malta and Cyprus

Zone 4: €55

Rest of Europe

Please note that shipments to countries outside the EEA may be subject to customs handling fees or import duties.

These charges are not covered by our company and must be paid by the customer.

Scalpers offers a return and exchange policy with different timeframes depending on the country of delivery.

All returns must be processed through our returns portal: returns

The portal will automatically provide the correct return instructions based on the customer’s shipping address.

Return period

Scalpers offers a return and exchange policy with different timeframes depending on the country of delivery:

Germany: 60 calendar days from receipt of the order.

France, Italy and Austria: 45 calendar days from receipt of the order.

Rest of Europe: 30 calendar days from receipt of the order.

Returns are FREE for orders from France, Germany, Austria, and Italy. 
Rest of Europe customers must arrange the return at their own expense

To ensure eligibility, products have to be unused, in excellent condition, in their original packaging and with the label intact.

Note that underwear, socks and gift cards are non-returnable

It is important to note that the company reserves the right to reject any item that goes against this criteria

To initiate a return, customers can start the process by clicking on the returns page

The sender is solely responsible for covering the costs and risks associated with the return of the products

Second return or exchange – return instructions

If you request a second return or exchange for the same order, you will need to send the parcel back at your own expense using the courier of your choice to the address below. Please email us in advance to confirm your new request (another exchange or a refund):

SCALPERS
Scalpers Returns Warehouse
Calle Herrería 18
41210 Guillena
Seville
Spain

Return of a previous exchange

I requested an exchange and now I want to return it. How can I do this?

Access our returns portal and follow the steps. Remember that it is VERY IMPORTANT to place the ECOTICKET inside the package so that we can identify your return. You can download it from your account by opening the relevant order.

Is there any associated cost?

Customers in Italy, France, Germany and Austria can return a previous exchange, but there will be a cost of €1.95. These customers can only drop off the package at a GLS drop-off point.

Customers in the rest of Europe must return the item using their own chosen shipping method.

REFUND

Returned orders will be processed within approximately 1-3 business days from the reception.

Refunds will be credited back to the original customer's form of payment within 2 to 5 business days.

EXCHANGE

If you have requested a different size or are exchanging faulty items, as soon as the package arrives at our logistics centre, we will arrange delivery of your replacement order.

If there is no stock available for an exchange, we will arrange a refund.

Which items cannot be returned?

• Customisable items: personalised garments.
• Tailoring items: garments that have been altered or adjusted.
• Underwear: boxers and socks without the security seal.
• Gift cards that have been used at any point.
• Items that do not retain both their inner and outer tags.

Return costs depend on the country and whether it is the first or second return for the same order.

• For Germany, France, Italy and Austria, the first return is free.
• For Zone 1, Zone 2, Zone 3 and the rest of Europe, the customer must arrange and cover the cost of the first return.

Any second return for the same order must always be arranged and paid for by the customer, regardless of the country.

The return must be sent to our warehouse:

SCALPERS

Calle Herrería 18

41210 Guillena

Sevilla

Return of a previous exchange

I requested an exchange and now I want to return it. How can I do this?

Access our returns portal and follow the steps. Remember that it is VERY IMPORTANT to place the ECOTICKET inside the package so that we can identify your return. You can download it from your account by opening the relevant order.

Is there any associated cost?

Customers in Italy, France, Germany and Austria can return a previous exchange, but there will be a cost of €1.95. These customers can only drop off the package at a GLS drop-off point.

Customers in the rest of Europe must return the item using their own chosen shipping method.

Scalpers accepts the following credit/debit cards: Visa, Mastercard, American Express, Maestro, UnionPay, Klarma, Apple Pay, Google Pay and Shop Pa

The refund is made to the same payment method used for the purchase.

I received an email confirming the refund, but it has not shown up in my account, is there an error?

Please don’t worry. The refund is not immediate; depending on your bank, the amount may show up in your account within 72 working hours, but sometimes it can take up to 15 days.

I have cancelled the card I made the purchase with,
what do I do to receive my refund?

If your account number remains the same, the refund will still reach you.

I have closed my bank account, how can I receive my refund?

If you have another account with the same bank, the refund will still reach you.

If you do not have another related account, please contact us with proof of the account closure and we will make a bank transfer to the IBAN you specify.

I have placed an order and I have been charged twice, what should I do?

Occasionally, the bank generates a withholding amount for the order and it is reflected in your account as a
double charge. Actually, it is only a retention that will disappear after 24/48 hours. Double check you have not placed 2 orders, as in this case you will have to cancel one of them via our form.